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FCW : January 2015
January 2015 FCW.COM 23 can go for employment information and help transitioning service mem- bers in particular get jobs outside the military. Something that I didn’t appreciate prior to coming to VA is that mili- tary advancement culture does not tend to incorporate résumés and interviews, so it’s very possible that you could leave a very long military career and still need rather intro- ductory help getting your résumé together and understanding how to find jobs. Previously, the federal govern- ment was offering a very fractured experience: one place to go to work for the federal government, one place to go to work for VA, one place to go to look for private- sector jobs, one place to go to post your résumé, a different place to go for career advice, a different place to go to translate your skills into civilian careers. We had a joint agency effort to combine and consolidate all those digital experiences into one — the Veterans Employment Center — so that a transitioning service member can go to one place and meet all their needs. Early next year you’re going to see a lot of movement toward enhancing our digital experience for veterans. We are starting a VA digital service team where we’re going to be bringing in top technolo- gists from the private sector, and one of their three main focus areas is going to be on unifying, stream- lining and improving digital access for veterans. That includes Web- based, mobile, kiosks in VA facili- ties. Wherever a veteran is they’ll be able to access VA services in a new, streamlined and improved way. What is your involvement in tech- nology projects? Do you refine requirements before a project is DRAGUTINCVIJANOVIC I think the digital experience can help not only empower digital- savvy veterans but free up human capital resources for those veterans who may need or prefer more of a high- touch interaction. 0115fcw_022-024.indd 23 1/6/15 1:27 PM
November and December 2014