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FCW : August 15, 2015
4 August 15, 2015 FCW.COM Contents DEPARTMENTS 9 COMMENTARY Maximizing the effectiveness of customer service BY KRIS VAN RIPER AND SCOTT SHERMAN Moving from oversight to outcomes with FITARA BY DAVID WENNERGREN 3 keys to building a federal DevOps culture BY RAJ ANANTHANPILLAI 42 BACK STORY The hidden hotspots of federal IT TRENDING 3 PEOPLE Rep.Ted Lieu talks cybersecurity FCW CALENDAR Where you need to be next 7 CYBERSECURITY Have we reached breach fatigue? And Editor’s Note: The industry side of federal IT. 8 LAW ENFORCEMENT ICE unveils expanded cyber forensics lab 12 RECORDS MANAGEMENT Making the most of agency email scandals Chief Records Officer Paul Wester would prefer that records management was done right, of course, but the political kerfuffles do offer a teachable moment BY ADAM MAZMANIAN 15 BIG DATA Can NOAA pay industry to fill its weather data gap? The National Oceanic and Atmospheric Administration is looking for ways to balance its international treaty obligations to provide weather data freely against the innovation that the private sector could unleash BY ZACH NOBLE 33 FIRST PERSON Kathy Conrad: The exit interview The outgoing GSA executive talks about the impact of shared services and open data — and the need to recognize and nurture talent 12 SPONSORED CONTENT NetCents-2: Jetting toward higher potential This FCW Contract Guide covers all aspect of the Air Force’s Network-Centric Solutions-2 — the core mission, key customers, small-business implications and overall outlook for fiscal 2016 and beyond Pages S17-S32 SPECIAL REPORT FROM WASHINGTON TECHNOLOGY The 2015 Fast 50: The up-and-comers of federal IT The year’s rankings showcase the rich diversity of the small- business community Page 36 ©Copyright 2015 by 1105 Media, Inc. All rights reserved. Printed in the U.S .A. Reproductions in whole or part pro- hibited except by written permission. Mail requests to “Permissions Editor,” c/o FCW, 8609 Westwood Center Drive, Suite 500, Vienna, VA 22182-2215. The information in this magazine has not undergone any formal testing by 1105 Media, Inc. and is distributed without any war- ranty expressed or implied. Implementation or use of any information contained herein is the reader’s sole re- sponsibility. While the information has been reviewed for accuracy, there is no guarantee that the same or similar results may be achieved in all environments. Technical inaccuracies may result from printing errors and/or new developments in the industry. FCW (ISSN 0893-052X) is published 18 times a year, two issues monthly in Mar through Sep, and one issue in Jan, Feb, Oct and Dec by 1105 Media, Inc., 9201 Oakdale Avenue, Ste. 101, Chatsworth, CA 91311. Periodicals postage paid at Chatsworth, CA 91311-9998, and at additional mailing offices. Complimentary subscriptions are sent to qualifying sub- scribers. Annual subscription rates payable in U.S. funds for non-qualified subscribers are: U.S. $125.00, International $165.00 . Annual digital subscription rates payable in U.S. funds for non-qualified subscribers are: U.S. $125.00, Interna- tional $125.00 . Subscription inquiries, back issue requests, and address changes: Mail to: FCW, P.O. Box 2166, Skokie, IL 60076-7866, email FCWmag@1105service.com or call (866) 293-3194 for U.S. & Canada; (847) 763-9560 for International, fax (847) 763-9564. POSTMASTER: Send address changes to FCW, P.O. Box 2166, Skokie, IL 60076-7866. Canada Publica- tions Mail Agreement No: 40612608. Return Undeliverable Canadian Addresses to Circulation Dept. or XPO Returns: P.O. Box 201, Richmond Hill, ON L4B 4R5, Canada. 0815fcw_004v2.indd 4 7/30/15 2:43 PM
July 30, 2015
August 30, 2015