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FCW : October 2015
The five critical functions of IT management Version 1 of the IT Management Maturity Model has been completed. Here are the functions it seeks to improve: program management topics became recurring themes that cut across the three primary pillars of budget, acquisi- tion, and organization and workforce. As a result, we chose to illustrate the integrative power of both governance and program management to effective IT management. To make the maturi- ty model easier for agencies to use, it includes explicit linkages to elements of OMB’s common baseline requirements. We present the model at three levels of detail. For each of the five functions, we provide over-arching themes that are illustrative of what demonstrated maturity looks like for that function. We also have a one-page table for each of the five functions that highlights key aspects of the model. Finally, the detailed model provides a description of the function and defines a number of attributes and traits for each attribute that can be used to assess the maturity of an organization in that function. The model specifies characteristics of three levels of maturity: Level 1 — Basic Capabilities, Level 2 — Evolving Maturity and Level 3 — Demonstrated Maturity. Each agency is unique, and in rec- ognition of that, the model focuses on the behaviors and outcomes expected at each level of maturity, not on the organizational structures and process- es required to achieve those behaviors and outcomes. Hence, the maturity model can be applied to small, central- ized agencies and to the largest, most diversified Cabinet-level departments. For agencies that are federated (with bureaus, components, or equiv- alent and multiple IT organizations), the agency CIO can use the model to assess the agency as a whole while including the appropriate interaction, authorities and delegations from the agency to the bureaus/components or programs. A bureau/component or program-level CIO can also apply the model to IT management within a bureau/component or program. In applying the model, all attri- butes and traits across all functions are important. But an agency can conduct a self-assessment against the model and should look at sequencing its improvement initiatives. Within a function, the priority should be placed on moving from Level 1 to Level 2 to have evolving maturity across a management function, then focus on moving to Level 3. Agencies should use pilot tests to improve a project or part of the agency but recognize that achieving a level of maturity requires that attribute to be exhibited across all IT management at the agency. Finally, the objective should be to institutionalize practices at Level 2 and eventually Level 3 through the use of policy directives, procedural guidance and tools because demonstrated matu- rity must survive changes in leadership. Next steps Our team is now focusing on Phase 2, which involves identifying proven practices and related artifacts that can help agencies rapidly evolve their IT management capabilities. The key is that they are proven and used on a regular basis to help an organization manage that function or attribute with demonstrated maturity. We know that pockets of excellence exist throughout the government and the private sector, and we know that organizations have made the effort to refine and document processes to support their management needs. We expect to identify such practices, pack- age them and make them available for agencies to assess and adopt, if they are helpful. We will keep you apprised of our progress. n October 2015 FCW.COM 29 Governance The decision-making glue by which IT management works. Budget The process to obtain and execute funds to support IT. Acquisition The buying processes used to obtain IT products and services. Organization / workforce The process to develop and sustain a workforce that has the right competencies. Program management The set of disciplines used to deliver IT capabilities to meet a business need. 1015fcw_028-029.indd 29 10/13/15 9:46 AM
September 30, 2015
November and December 2015