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FCW : May 30, 2013
Federal agencies wasted little time shoring up their social media secu- rity policies after a highly publicized hack of the Associated Press Twitter account prompted the General Serv- ices Administration to issue new guidelines. The hacked tweet --- which falsely claimed that President Barack Obama had been injured in an explosion --- and GSA's new guidelines two days later were all the incentive most agencies needed to avoid being the next AP. GSA's guidelines offer common- sense precautions for avoiding social media hacks, how to han- dle them when they do occur and how to respond to tweets from hacked accounts --- all issues raised by the AP incident. "When the guidelines came out, we started talking about it amongst our- selves to make sure we followed those processes," said Scott Horvath, Web and social media coordinator at the U.S. Geological Survey. "We had some things in place as far as our social Agencies shore up social media security FCW CALENDAR Cloud services Experts will explore the future of cloud computing and Internet infrastructure at the GigaOM Structure conference. Speakers hail from Google, LinkedIn, SAP, VMware and Los Alamos National Laboratory, among many others. San Francisco. http://is.gd/vuvujo CFO/CIO summit U.S. CIO Steven VanRoekel and OMB Controller Danny Werfel are keynote speakers at this half- day conference, produced by the Association of Government Accountants and the Association for Federal Information Resources Management. Washington, D.C. http://is.gd/ucaquf 6/6 is the date by which OMB will assess agencies' IT management in preparation for the next PortfolioStat sessions 6/19 Trending media accounts are concerned, but this has gotten people thinking, and we've put something together that lays out processes based off those guide- lines that are tailored for us." "It's good that the issue was raised," he added. "Sometimes I think people tend to forget." Other social media leaders also quickly adopted the new guidelines. Jason Kelly, the Navy's deputy direc- tor of emerging media, republished them on the service's Tumblr page with directions for staff on how to handle social media security issues. "The response was very swift," said Justin Herman, new media manager at GSA's Center for Excellence in Digital Government and author of the guidelines. "Some preventative and response measures are outlined in pre-existing security policies, but when this sort of thing happens, it's always smart to pause and take anoth- er look." Herman said federal guidelines with regard to social media will continue to evolve at the speed that technology and capabilities demand. Given the increased public interaction with federal agencies via social media, it's a good bet that the guidelines will be updated more frequently in the future. "Everything now is based on capabilities we have at this moment, but the minute that apps change or policies and protocols or security services in the platforms themselves change, we'll be on top of it and make sure the rest of the federal government knows about it too," Herman said. --- Frank Konkel 6/19-20 Online collaboration FCW's Executive Brie ng will detail tools and tactics agencies can use to virtually work across departmental boundaries. The Defense Information Systems Agency's efforts will be a central case study. Washington, D.C. http://is.gd/uruteh 5/30 May 30, 2013 FCW.COM 3
May 15, 2013
June 15, 2013