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FCW : May 30, 2013
Sponsored Report While many government agen- cies are still in the early phase of adopting online collaboration tools, they are beginning to appreci- ate the new possibilities that these tools provide, according to a recent survey of IT professionals at federal, state and local agencies. The survey, conducted earlier this year by the 1105 Government Information Group, found that many collaboration initiatives are expected to expand during the next two years, both in terms of the number of users involved and the range of tasks supported. Clearly, agencies that have had an oppor- tunity to work with these tools have liked what they have seen and are looking to capitalize on what they have learned. In terms of raw numbers of users, the survey found that, on average, that collaboration tools are being used by 56 percent of an agency s employees, up from 36 percent two years ago. Two years from now, that number is expected to reach 71 percent (see chart). Agencies also are becoming more sophisticated in their use of these tools. Typically, organizations make their rst foray into online collaboration by setting up online forums or communities of inter- est, before trying more advanced applications, such as wikis, social networking and video sharing. But only 30 percent of respon- dents said their agencies were still in the rst phase of collabora- tion, which suggests that the vast majority of agencies have seen enough to know that there is much more that can be done. The increased interest is not just a matter of agencies coming around to see the value of collaboration tools. It s also a function of IT pro- fessionals having an opportunity to sharpen their social business skills, according to a recent report from IDC Government Insights. "As social business skills are becoming well honed, the value of this collaborative technology is maturing, especially when used as an enabler of open transpar- ent government and to facilitate the government mission of service delivery," the report states. A collaboration strategy might be depicted as a series of concentric circles. Most organizations begin at the inner-most circle, facilitating col- laboration among employees work- ing in a particular of ce or division. The next steps, moving outward, are to enable employees to work with their counterparts in other divisions, in other agencies, and then with stakeholders outside government, such as contractors, communities of interest and nally the general public. Many agencies are looking to take some big steps outward from the center, the survey found. For example, 80 percent of respon- dents said that within two years their agencies likely would be using online collaboration tools to enable interagency work, compared to just 60 percent now. Likewise, 76 percent said that in two years tools would be used to collaborate with contractors or consultants, com- pared to 64 percent now. % of respondents indicating a given potential bene t is "very important" to their agency Source: 1105 Government Information Group Research Study FULL REPORT ONLINE, Go to www.fcw.com/2013CollabSolutions 2. Agencies find a lot to like in collaboration tools 3. Budget cuts drive surge in webcasts 4. Successful collaborations require more than good tools 5. Agencies invest in future of collaboration Collaboration Sollutions Research Report Report Articles COLLABORATION SOLUTIONS TRANSFORMING GOVERNMENT Agencies see broader role for collaboration Agencies ready to put collaboration to work ENTERPRISE-WIDE INFO SHARING ...73% QUICKER INFO DISSEMINATION ........68% INTERAGENCY INFO SHARING ..........60% INTERACTIVE INFO SHARING.............59% REAL-TIME COMMUNICATIONS .........59%
May 15, 2013
June 15, 2013