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FCW : August 15, 2013
August 15, 2013 FCW.COM 25 DRAGUTIN CVIJANOVIC gy revolution that we re all part of. I would describe that as necessary but not suf cient. I think, more and more, you ve got to have a broader game. You have to be savvy about the human side of this and how you can work across orga- nizational boundaries with disparate groups [and] not necessarily just build consensus but nd a collaborative way to reach the right answer so that you can move forward rapidly. I see many times that people have very strong technical skills, but they don t have the ability to turn the technical solution into a permanent reality because they re not as adept at understanding the mission of the organization. I m very interested in people who can combine technical skills with the ability to communicate well and turn technical conversations into conver- sations about outcomes that matter to the leadership of the organization. Let's talk about change manage- ment. Do the new technologies and the changing culture of gov- ernment make it harder or easier? Wennergren: I think that you have a combination of factors. One is human nature, right? The majority of people are very comfortable. They ll be change-neutral or perhaps change- averse. If you think about it, why wouldn t you be, because how did you become the successful professional that you are? Part of it was your keen intellect and charming wit and all that kind of stuff. But a lot of it is you become very adept at how the organizational processes work. When something radi- cally changes that s going to perhaps make your expertise less relevant going forward, it s only natural that you might be reluctant to change. Yet in today s world, the pace of technological change is so much more rapid every year that all those nagging cultural change problems of the past are, I would say, magni ed now. The skills that brought you to today will not necessarily be the skills that will take you into the future. The need to take that risk --- the need to be able to step out of your comfort zone and take that step into the new --- is just ever more impor- tant. Trying to help people cope with how you can create structures where you can maintain a sense of urgency, build trust, overcome some of the risk aversion that you have, be able to use data so that you re making decisions based on truth rather than on fear and anecdote --- those kinds of things, I think, are more crucial today than ever before. ■ Additional excerpts from this inter- view --- including Wennergren's take on the role of the agency CIO --- are available at FCW.com. The need to be able to step out of your comfort zone and take that step into the new is just ever more important.
July 30, 2013
August 30, 2013