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FCW : November 15, 2013
A merican citizens have long held the perception that letters, e-mails and other communication from government agencies are hard to understand, and that agencies Federal lawmakers have heard those complaints, and have responded by requiring agencies to step up and make communications clear and useful. In 2010, President Obama signed the Plain Writing Act, requiring federal agencies to use "clear government communication that the public can followed the next year by Executive Order 13571 --- "Streamlining Service Delivery and Improving Customer ways to improve the quality of their communications with citizens. But even if agencies weren't required to make changes, there would be many compelling reasons to modernize constituent communications, including savings, lower error rates and easier compliance with applicable regulations. "Many federal agencies still have a lot of manual processes around creating content for communications, and they often have long change management cycles when language or program Manager at HP. "The best way to correct that is to manage content strategically across departments so communications can be quickly assembled and delivered across the range of print and electronic INTELLIGENT CO E PONDENCE No matter whether interaction with constituents takes the form of that provides clear and understandable communications in the constituent's preferred format, whether e-mail, physical mail, text message or fax. The HP Exstream solution for building and deploying intelligent, interactive document applications can help agency employees communicate with constituents more effectively, tailoring the documents to the recipient. HP Exstream directly accesses and uses data from an agency's existing systems, such as databases, constituent records and content management systems, to create personalized communications. It's also simple to incorporate legislative and public service announcements and other rules-driven messages directly into correspondence. Here are just a few examples of how agencies can use HP Exstream to improve communications with constituents: statements can pull data from multiple databases to create and update patient and provider directories. HP Exstream then handles all aspects of document creation and multi-channel delivery, from generating high-volume explanation of correspondence. can use HP Exstream to support high- volume print requirements while also and a PDF version for constituent web self-service all at the same time. The software solution streamlines and produce more effective and relevant communications. and communication requirements can use HP Exstream to create clear, data- driven, variable charts, resulting in more impactful and understandable communications. PO ITIVE OI In addition to improving constituent satisfaction, agencies stand to save quite a bit by implementing a solution like HP Exstream. Over time, HP Exstream customers typically have been able to reduce document production costs by $1.5 million per year and can expect to reduce document development time by more than 70 percent. In addition, the typical HP Exstream customer can reduce postage and paper costs by more than $1 million per year, document processing time by an average of 77 percent and document maintenance costs by more than 58 percent per year, according to an HP study of Exstream customers. To show agencies how much they can save, HP provides a free business case tool that helps them develop their business case for implementing HP Exstream. During a pre-sales engagement with the agency, HP performs a process assessment and drills down into the different areas where "Agencies have a real opportunity with this type of technology to transform their constituent communications and make them more impactful and Better constituent communications: Why everyone wins GameChanger GAME CHANGING ECHNOLOG O MEE AGENC MI ION SPONSORED CONTENT CUSTOMER COMMUNICATIONS o learn more about HP Exstream, call (703) 638-0557, or visit: www.hp.com/go/ exstream/publicsector
October 30, 2013
November 30, 2013