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FCW : November 30, 2013
November 30, 2013 FCW.COM 27 model procurement packages (to include statements of objectives, con- tract clauses, service-level agreement language, etc.) that can be leveraged by procurement organizations at the agen- cy level. The model packages would draw on expertise and experience from agencies that are already deploying new models, along with leading private- sector organizations. Implementation and use of those model procurement packages would be monitored through the PortfolioStat process. 5. GSA should be tasked with developing a set of IT infrastructure services, which goes well beyond just providing contract vehicles. Many smaller agencies are not in a good posi- tion to develop and operate their own IT infrastructure. GSA could assemble a set of services available to small and even large agencies that could not only let them shed much responsibility for day-to-day operations, but allow them to take advantage of the collective buy- ing power of multiple agencies, similar to what the Defense Information Sys- tems Agency provides in the Defense Department. Finally, and most important, is over- coming the political obstacles. Based on my own observations while sitting in a CIO chair twice, it is critical that the above actions be supported by the White House and other decision- makers above the federal CIO level. My recommendation is: 6. Leaders should make modern- izing and standardizing IT infrastruc- ture at each agency an imperative in order to achieve a more effective and ef cient government. Secretaries and deputy secretaries should be engaged in the effort, and measures of success should be tracked by the President s Management Council. These six actions, if properly execut- ed, can transform government IT over a three- to ve-year period. Next month, I will address the thorny issue of IT investment man- agement: How does an agency maxi- mize the use of funds for IT to best support the mission and business of that agency? ■ TOPICS INCLUDE: ONLINE REPORT SPONSORED BY XEROX Special Report ROADMAPTO A CONTACT CENTER OF EXCELLENCE PERFORMANCE HINGES ON CUSTOMER SERVICE CULTURE CONTACT CENTERS: GET READY FOR SOCIAL MEDIA THE MOBILE CHANNEL: THE TIME IS NOW CONTACT CENTERS SEEK RIGHT FIT FOR THE CLOUD TO IMPROVE PERFORMANCE, YOU NEED TO MEASURE IT FCW.COM/2013CONTACTCENTERS TO LEARN MORE, VISIT: "The system" as it is composed today makes it difficult to drive effective IT infrastructure rationalization.
November 15, 2013