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FCW : November 30, 2013
as part of a new Website Content Life- cycle Management program and began using the Internet Archive s Archive-It service in September. "While this effort is currently focused on static content, we are evaluating the archiving functionality that Archive-It offers for social media," Stapleton said. At NASA, Townsend said the agency is capturing materials from high-level officials and historically significant posts using the tools provided by the respective social media platforms, which include being able to down- load an archive of updates. Twitter, for example, allows users to download their Twitter archives so they can view their tweets by month and search for speci c posts. Vendors also provide social media archiving services. ArchiveSocial, for example, extracts data from social media platforms via open application programming interfaces and pulls the information into a single records man- agement system that is hosted online, said Anil Chawla, founder and CEO of ArchiveSocial. He said the company s government customers include NARA, which has used the cloud service for its social media accounts. Smarsh, which provides cloud-based archiving solutions for email, social media and other messaging channels, also pursues the government sector. David Ambrose, director of public- sector initiatives at Smarsh, said the nancial services sector was an early adopter of social media archiving tools, but the public sector "has been very quick to follow." The hurdles Social media archiving presents a num- ber of potential obstacles. HHS Staple- ton said one challenge is understand- ing what options exist for archiving records in each particular platform. "These challenges are compounded by the fact that social media platforms continue to evolve and change --- often without notice --- and these changes can signi cantly impact archiving pro- cesses and procedures," he added. In addition, Stapleton said working with third-party platforms requires a federally compatible terms-of-service agreement. "Resolving legal issues often found in social media [terms-of-service] agreements, including archiving plat- forms, can be dif cult and sometimes impossible," he said. ■ 32 November 30, 2013 FCW.COM ExecTe c h ONLINE REPORT SPONSORED BY: MOBILE STRATEGIES TO LEARN MORE, VISIT: FCW.COM/2013MOBILESTRATEGIES NT: FOUR STEPS TO GETTING IT RIGHT OBILE SECURITY? MOBILITY: CONNECTING WITH CONSTITUENTS : HOW TO ZERO IN ON PERFORMANCE BUILDING AN AGENCY APP STORE Special Report MOBILE DEVELOPME WHAT'S NEXT FOR M THE OTHER SIDE OF M MEASURING MOBILE: MOBILE PLAYBOOK: B T A Y T M G
November 15, 2013