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FCW : March 15, 2014
BackStory 34 March 15, 2014 FCW.COM Americans' mixed messages on digital government A new study by Accenture shows that although the U.S. government is offering more services online, Americans are not necessarily satis ed with their options Source: "Digital Government: Pathways to Delivering Public Services for the Future, " January 2014 The most important improvement would be to provide services in a more cost-effective manner, respondents said. say they interact digitally with the government. Each1% increase in government digitization can 76% say it is important to provide more government services through digital channels. 43% are not interested in using mobile technology and 6 out of 10 is the United States global rank in digital government performance. 55% are not interested in using social media to interact with the government. 86% of U.S. citizens boost GDP by 0.5%. 19% of Americans are "very dissatis ed" with digital services.
March 30, 2014