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FCW : June 15, 2014
June 15, 2014 FCW.COM 21 Several agencies have surpassed their peers in managing mobile technology, yielding cost savings and increased productivity while fostering a cul- ture that values the opportunity for employees to work away from their desktops. But experts from government and industry agree that although the desire to build a more mobile workforce is spreading rapidly, crafting a strategy that serves agencies missions and meets their security requirements still presents a serious challenge. The Agriculture Department has emerged as a leader in demonstrat- ing the bene ts of a successful pro- gram. USDA s Enterprise Mobility Management solution has resulted in savings on transit subsidies and utilities, increased satisfaction on the annual Federal Employee Viewpoint Survey and the promise of additional savings in the future through an initia- tive to reduce the amount of leased of ce space. "Agencies across government are looking at mobility as a way to achieve budget reductions," said Mika Cross, a workplace transformation strategist working as a presidential manage- ment fellow at the Of ce of Person- nel Management. "We re moving away from thinking about mobility as just something nice to have and [viewing it] more as a business imperative." USDA s solution includes device management, isolated containers for securing mobile applications and the hosting of internal agency appli- cations through a mobile app store, agency officials said. The agency currently manages more than 9,000 devices that span the Android, iOS and Windows platforms for smartphones and tablets. USDA is also in the ini- tial stages of migrating an additional 11,000 BlackBerry devices onto those platforms and the centralized manage- ment solution. Mobility solutions are not one-size- ts-all, which can be a challenge for agency leaders and an opportunity for industry to take on a more involved role. Those requirements give compa- nies like Digital Management Inc., the lead contractor for USDA s program, an opportunity to provide end-to-end services tailored to agencies needs. "Initially, the focus had been [on] getting everyone comfortable with BlackBerry and having end users get- ting secure access to email on smart- phones," DMI CEO Jay Sunny Bajaj said. "Now that we ve evolved to tab- lets and cell phones have expanded, clients are struggling. They felt com- fortable with BlackBerry, but Black- Berry is no longer a viable option." Managing the mobile workforce As agencies log successes in enterprisewide initiatives, the familiar challenges of security and trust remain BY COLBY HOCHMUTH "A lot of this falls on the shoulders of management in government, teaching leaders how to manage the next generation of federal workers." MIKA CROSS
June 30, 2014
July 15, 2014