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FCW : June 15, 2014
The challenge of authentication Phil Rendina, director of infrastructure operations in USDA s Of ce of the CIO, said his department s biggest challenge has been nding a solution for two- factor authentication, which involves using two steps to verify a user s autho- rization to access a network or service. "We have found this on mobile devices to be a new area, and many other federal agencies are having the same challenges and are working col- lectively to address this," he added. "It is rmly our goal to facilitate two- factor authentication that can be easily adapted to mobile devices." For the Defense Information Sys- tems Agency, meanwhile, a clear under- standing of mission requirements was a leading factor in the success of a mobil- ity initiative for the entire Defense Department. DMI is providing mobile device management for the service. After three stages of testing and piloting, the program is now fully oper- ational, said Kathleen Urbine, senior vice president of the Enterprise Solu- tions Division at DMI. To date, more than 1,600 unclassi ed and 170 clas- sified devices have been deployed. Eventually, the system will be able to accommodate as many as 350,000 users. "It s not one of these top-down, build it and they will come approach- es," Urbine said. "You have to under- stand what the requirements are." Although security poses the biggest challenge for many agencies, Bajaj said he s not aware of an incident in the past 12 to 18 months in which a federal worker s device was compromised. A matter of trust For many agencies, an even bigger obstacle is internal: culture. Cross said trust has been a key challenge for managers as they seek to overcome cultural assumptions that employees who are out of sight are not working. "Mobility simply offers exibility in where the work gets done, not necessarily in changing what work is required," she added. "Managers need to foster better ways of com- municating expectations, tracking performance and holding employees accountable." Increased mobility in government might also help with the dilemma of recruiting and retaining top talent. "A lot of this falls on the shoulders of management in government, teaching leaders how to manage the next gen- eration of federal workers," Cross said. "This will position our leaders with the skills necessary to attract and retain the next generation of federal workers while holding them accountable for the work they perform." ■ 22 June 15, 2014 FCW.COM Mobile
June 30, 2014
July 15, 2014