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FCW : August 15, 2014
Federal Government Wide Acquisition Contracts GSA Contract: GSA-35F-5946H ECS III Contract: HHSN263999900456I NASA SEWP IV Contracts: NNG07DA08B and NNG07DA62B 1.800.625.5468 | pcmg.com Every year, we go through sea- sons where natural disasters make us think of our readiness to respond and survive. In 2011, the Federal Emergency Management Agency (FEMA) responded to 242 disasters---more than any other year in history. The threats are real, but there are a number of practical steps your organization can take to help mitigate disruptions to your important operations. Prepare your agency Start by focusing on your agency, not the disaster. Every agency has a core set of processes that run off IT systems and data. When you know which critical processes to protect, it's easier to identify the people and IT systems required to support those processes. You need to define what "critical" means to your agency and rank each process according to that defini- tion. If you cannot survive with- out the process, it should be a primary priority. If you can sur- vive a day or two without it, give it a secondary priority. And if you can survive a week or more without it, consider it a low priority. Next, identify the people, applica- tions, and systems needed to sup- port each process. Evaluate the infra- structure for single points of failure, dependencies, backups, facilities, accessibility, and skilled resources needed to keep them operational. Prepare your people In times of crisis, you need to consid- er the personal impact the situation will have on your employees. Having redundant systems and backups still won't protect your agency if your people are not available to access them. So protecting your employees is as important as protecting the pro- cesses and data in your agency. Disasters are likely to create stress and panic for your employees. They Be prepared for what lies ahead. may be displaced from their homes, their family members may be impacted, or transportation may be down. You need backup plans to keep critical operations working, including housing displaced employees or cross-training employees to perform key processes in place of unavailable employees. Moreover, you should include your agencies continuity plan as part of new employee training. Conduct employee training that includes regular continuity drills with scenarios for different levels of crises to ensure every employee knows what to do. Appoint a crisis management team consisting of leaders with decision-making authority. Then, give your employees a single contact so the appropriate response can be triggered. How PCMG can help PCMG can evaluate, design, and implement IT solutions to improve your agency resiliency from soft- ware protection to cloud and server backup. Call your Account Executive today to discuss a customized conti- nuity strategy for your agency. Your agency needs to know what to do and the plan to get back to normal operations.
July 30, 2014
August 30, 2014