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FCW : August 15, 2014
Sponsored Report The demand for online col- laboration tools---and for a broader set of tools from which to choose---clearly is on the rise, as agencies begin to set aside common misperceptions about security and other concerns. That is not to say that security is no longer a concern. A recent survey by the 1105 Public Sector Media Group found that slightly more than 40 percent of respon- dents said that their agencies were concerned with security risks of online collaboration. Just less than 30 percent also cited cost as a concern. But in contrast, 74 percent of respondents agreed that agen- cies that are unable to implement and use collaboration tools and processes more effectively will nd it more dif cult to meet their missions. Security will always be a focus for government organizations, according to Nick Fisher, product marketing manager for Huddle. There always will be some agen- cies that require on-premise tools and that have built robust, secure infrastructures to enable that. But the worry over the security of online collaboration has more to do with the general view of cloud- based technologies than with the tools themselves, Fisher said. There is a perception that the security of cloud services is inher- ently poorer than that of a tradi- tional environment. In fact, the opposite is often true, he said. "The reality is that, if someone is trying to penetrate a database and steal data, it s much easier for them to tackle your personal data- base and server set than a cloud server farm that s been optimized for security and already hosts a lot of secure les," Fisher said. Likewise, he said, concerns over costs are also misplaced. If you invest in SharePoint licenses now, for example, you are overpaying since the typical adoption of the tools in an enterprise is around 10 percent. The "cost matrix" should also include the softer costs as- sociated with the lack of produc- tivity that comes with not adopting collaboration tools, especially the agility that comes with people being able to work with each other on the go as mobile technologies proliferate. That also speaks to worries of some survey respondents about how to demonstrate the value of collaboration tools to agency or department management, as well as the relevant ROI on the invest- ment in tools. Most concerns cited in the survey were less focused on the tools themselves and more on how agencies are deploying those tools. One is the lack of IT and infrastructure support. Another is the need for better internal processes and work ows to adapt to foster collaboration overall and allow it to mature and prosper. More work also needs to be done on policies. For example, only 21 percent of respondents said their agencies had suf cient polices de ning the outcomes of collaboration, and only 15 percent said their agencies fully documented their collaboration agreements. • FULL REPORT ONLINE, Go to FCW.com/2014GovernmentCloud Collaboration proves key to mission success Organizational tweaks can supercharge collaboration Agencies are outgrowing old-school tools When it comes to collaboration, cloud is king Other Government Cloud Research Report Articles GOVERNMENT CLOUD Demand for online collaboration rises as security misperceptions give way
July 30, 2014
August 30, 2014